Every team will have guidance in the form of a ‘Project’ coach.


Project coaching is the application of a serie of interventions that enable the team to develop and implement the collaborative behaviours required to deliver the desired outcomes in this game, to the performance standards that the team expect of themselves.


Coaching is an enabling role. As such it is distinctly different from the traditional directing role of a project manager or team leader.  Collaboration is the key to success to unlocking the potential of a team dealing with complex challenges.


The coach is focused on ensuring that learning is maximized. The focus will be on the development of team members, creating awareness in this development, and ensuring a successful project outcome.


The team decides what their performance standards should be together, and are consequently more likely to hold each other accountable. 

An intervention is an action designed to encourage an individual, or a group, to pause and consider their approach to a problem and assess the alternatives. In most cases, coaching interventions are in the form of questions. Some examples of team coaching questions include:

Ø  Clarity of objective – Is the objective clear?

Ø  Stakeholder – What do the different stakeholders expect from the team?

Ø  Articulation of the challenge – How will this project stretch us?

Ø The ground rules – How should we behave when we meet?

Ø Communications – How will the team members connect with each other and project stakeholders?

Ø  Resolution – How will conflict be managed?

Ø  Reflection – How do we recognise what we are learning from this experience?

Every new team starts without a fully formed set of behavioural norms. Research into group dynamics shows that most newly formed teams will adapt their behaviours to fit into the patterns they observe to be accepted by the others in the group.

Sometimes the behavioural norms that emerge are positive, but unless they are explicitly shaped, then more often than not, the team will eventually revert to transactional behaviours which often lead to dysfunction and possibly project failure.

The role of the coach is to help the team move through this process, by ensuring the standards of behaviour that the team expects of each other, and to hold the members to account when necessary.

More information about the details of your team-coach (who is it?) and the details on their role in the game and the assessment, will be given by your Game Master (aka Project coordinator) in your own communication system (MS Teams e.g.)